Terms and conditions of the online shop

Terms and conditions of the pumbatravel.com website

of March 1, 2024

I. GENERAL PROVISIONS

  1. The Regulations define the rules for using the website www.pumbatravel.com.
  2. The administrator, owner and operator of the website www.pumbatravel.com (Website) is Pumba Travel Limited with its registered office in Mikumi, Kikwalaza 34, 67440 Mikumi, entered into the Register of the Tanzania Revenue Authority under the number 173-433-255 (hereinafter: Pumba Travel) .
  3. The Regulations define the rights and obligations of the Website Users, both those making Reservations, Registration on the Website and other activities on the Website. The above also applies to the Application.
  4. The Regulations were developed based on applicable law.
  5. Using the Website/Application constitutes acceptance of the Regulations and confirmation that the User has read their terms, understands them and undertakes to comply with them. Acceptance of the Regulations is tantamount to consent to concluding an agreement with the Administrator for the provision of services by electronic means – in accordance with the Act on the provision of electronic services.

  II. COPYRIGHT AND DISCLAIMER

  1. The website www.pumbatravel.com and the Application are the property of the Administrator, who has the right to make changes, add, modify and remove content, and all collections on the Website, its name, method of operation and data are subject to legal protection. Reproduction, transfer, distribution or saving on any media without the prior written consent of the Administrator is prohibited, except as described below. The website user has the right to view the posted pages and save them on the computer’s hard drive in the form of temporary files. In addition, you have the right to print selected pages for your private use. The right to use the entire website is limited to private and non-commercial use. The use of materials classified as “press” is permitted provided that the source of the information is cited.
  2. The website is available in the state in which the User receives it from the operating server. The Administrator does not provide any guarantees as to the availability of the Website or Application, which may be limited or interrupted at any time without notifying the user.
  3. The Website/Application may not be used other than for personal and non-commercial purposes. The Administrator prohibits the use of any automated systems or software to obtain data from this website for commercial purposes (so-called “screen scraping”), as well as providing or operating links to this website without obtaining the prior written consent of its owner.
  4. All information, data and materials made available on the Website and Application are protected by copyright, trademark rights, database rights or other intellectual property rights. No part or all of the content used by the User may be reproduced or distributed in any form or by any other means (electronic or mechanical), including copying and posting on the Internet. The use or exploitation of the content in whole or in part without the written consent of the Administrator is prohibited.
  5. In the event of any unauthorized use of the Website or Application, the Administrator reserves the right to take all necessary actions, including taking legal action, without notifying the User about this fact. Despite making every possible effort, the Administrator does not guarantee that the information and prices contained on the Website or in the Application are free from omissions and errors, which, however, cannot constitute the basis for claims.
  6. The Administrator reserves the right to change the content of the Website or Application at any time by disabling previously available pages and enabling new pages. The Administrator takes no responsibility for events occurring while browsing subpages of the Website or using the Application. A given offer is only available if it can be booked via the website www.itaka.pl or in the application at the time it is presented on this website.
  7. In order to improve the functionality of the website www.itaka.pl, it is possible that hypertext references to third-party Internet resources may be included. In such a case, the User should familiarize himself with the legal restrictions applicable to these resources.
  8. The Administrator provides the Traveler/User with information about the location of the hotel by providing the town where the hotel is located. This information is included in the description of the Event on the website www.pumbatravel.com in the “Map and information about the region” tab. Additionally, the Travel Agency provides Travelers with the use of an online tool enabling detailed location of the hotel on a map via Google and OpenStreetMap. Providing this online tool does not constitute a determination by the Travel Agency of the location of the hotel.
  9. The Administrator may issue additional regulations and conditions governing the Services he provides.
  10. 1The Administrator reserves the right to change the Regulations for important reasons, such as in particular changes in applicable law or the need to adapt the Regulations to new functionalities of the Website or Application.
  11. The Service Provider informs users about changes in the content of the Regulations by posting information on the Website with the new content of the Regulations available or electronically to the e-mail addresses indicated by the Users.

III. CONCEPTS USED IN THE REGULATIONS

  1. Administrator/Travel Agency – the entity indicated in § I. point 2 of the Regulations.
  2. Application – PumbaTravel mobile application for mobile devices with the iOS or Android operating system, through which you can access the Website.
  3. Failure – an irregularity in the functioning of the Services/and preventing the use of the Website and its individual functionalities.
  4. Personal data – this should be understood as any information relating to an identified or identifiable natural person.
  5. Working days – days from Monday to Friday, excluding holidays and public holidays.
  6. Contact form – electronic path to contact the Administrator in order to submit an inquiry.
  7. Password – a unique string of characters set by the User in order to log in to the Website’s Customer Zone.
  8. Tourist event – tourist services.
  9. Consumer – a natural person using the Website, in particular making purchases, for purposes not directly related to his or her business or professional activity.
  10. Entrepreneur with Consumer rights – a natural person who concludes a contract directly related to his business activity, but which does not have a professional character for him, which results in particular from the subject of his business activity.
  11. Account in the Customer Zone – an individual account available to registered and logged in Users of the Website or Application in the Customer Zone.
  12. Login – User’s e-mail address provided during Registration to the Website.
  13. Opinion – the ability to evaluate the selected offer of a tourist event and the quality of services provided by the Administrator.
  14. Regulations – these Regulations specifying the conditions of use of the pumbatravel.com Website and the Application and the provision of services by the Administrator.
  15. Registration – an activity performed by the User consisting in creating an individual Account in the Customer Zone on the Website.
  16. Reservation – placing an order to participate in a tourist event available on the Website or the Administrator’s Application. Reservation is tantamount to reading and accepting the Terms and Conditions of Participation in a Tourist Event, Practical Information, Standard Information Form, Product Card and Travel Insurance Terms and Conditions as well as the Privacy Policy.
  17. Website – website and all related subpages located at www.itaka.pl, also at other internet addresses where the Administrator runs the Website, constituting the property of the Administrator, providing functionalities specified in the Regulations.
  18. Seller – otherwise known as the Website and Application Administrator, providing the Service to the Customer.
  19. Customer Zone – made available within the Website and Application, available to registered and logged in Users, enabling direct access to information (including information about Reservations made by the User) and management of available services and functionalities.
  20. Agreement – an agreement for participation in a tourist event concluded between the User and Pumba Travel Limited via the Website or Application in electronic form on the terms set out in these Regulations.
  21. Service/s – services provided electronically
  22. Tourist service – this should be understood as a) transportation of passengers, b) accommodation for purposes other than stay, which is not an integral part of the transportation of passengers, c) rental of motor vehicles or other motor vehicles or d) other service provided to travelers which is not constitutes an integral part of the services indicated in point a)-c) above.
  23. User/Customer – a person using the Website or Application, i.e. a natural person who has full legal capacity; a legal person or an organizational unit without legal personality, with rights to legal transactions granted by the Act, using the Website or Application and their functionalities. The user may also be a person who does not have full legal capacity, with the consent of the legal guardian.

IV. SUBJECT MATTER AND CONDITIONS OF THE SERVICES PROVIDED

  1. Through the Website or Application, Users are offered access to the Services, including Tourist Services, and the ability to use the content of the Website or Application, in accordance with the Regulations and additional conditions published by the Administrator.
  2. The Website and Application provide services enabling making a Reservation and concluding an Agreement.
  3. By making a Reservation, the User confirms that he or she has read the Terms and Conditions of Participation in a Tourist Event, Practical Information, Standard Information Form, Product Card and Travel Insurance Terms and Conditions as well as the Privacy Policy. The Administrator is not responsible for the consequences of providing false or incomplete information.
  4. The Administrator is not a data transmission service provider. The costs of data transmission required to download, install, run and use the Website or Application are charged to the User as part of the applicable tariff in accordance with the contract that the User has concluded with his telecommunications operator or Internet service provider. In this respect, the Administrator is not responsible for the amount of fees that will be charged for the use of data transmission necessary for the operation, functioning and use of the Website or Application.
  5. The User is obliged to use all information and materials made available via the Website or Application only within the scope of permitted use.
  6. The User may not introduce illegal content to the Website and Application.
  7. The User uses the Website and Application voluntarily and at his own risk.
  8. Using the Website and Application using false data or impersonating a third party is prohibited by law under penalty of civil and criminal liability.
  9. The User should notify the Administrator of any violation of the law in connection with the Website or Application.
  10. If it is found that the User engages in activities prohibited by law or the Regulations, or violating the principles of social coexistence or harming the legitimate interest of the Administrator, the Administrator may take any actions provided for by law to limit the User’s ability to use the Website or Application.
  11. The Administrator ensures continuous access to the Website and Application, but reserves the right to interrupt or limit functionality due to technical reasons. Restrictions or technical interruptions may also occur in the systems/applications used by the Website or Application, which may result in the temporary unavailability of certain offers or the inability to make a reservation or log in. The Administrator will make every effort to ensure that restrictions on the use of the Website or Application or technical breaks are as short as possible.
  12. The Administrator is not liable for incorrect operation of the Website or Application or interruptions in its operation when such an interruption occurred for reasons beyond the Administrator’s control. The Administrator makes every effort to ensure that the Website or Application operates continuously, error-free and in a way that enables full use of it.
  13. The Administrator is not responsible for limitations or technical interruptions in the IT systems used by Users’ devices/mobile devices, which prevent or limit users from using the Website or Application and the Services offered.
  14. The Administrator is not responsible for the correct operation of the Website or Application on the User’s device/mobile device, or for its failure. The User is responsible for using the Website or Application on a device/mobile device adapted for this purpose.
  15. The Administrator is not liable for any damage incurred by the User as a result of using the Website or Application in a manner inconsistent with its intended purpose and contrary to the provisions of the Regulations.
  16. The Administrator is not liable for any losses or damages incurred by the User or a third party as a result of using the Website or Application. In particular, the Administrator is not responsible for any events influenced by the User or a third party.

V. INFORMATION ABOUT SERVICES PROVIDED ELECTRONICALLY

  1. The Administrator ensures the functioning of the IT system it uses in such a way that each User can terminate the use of electronic services at any time free of charge.
  2. The Administrator ensures the operation of the IT system he uses in such a way as to prevent unauthorized persons from accessing the content of the transmission constituting electronic services, especially using cryptographic techniques.
  3. The Administrator ensures clear identification of the pages of electronic services.
  4. The Administrator informs that the use of electronic services may involve risks resulting from the way the User uses the device.
  5. Information regarding the functions and purpose of the software or data not belonging to the content of electronic services entered into the IT system used by the User is included in the Privacy Policy.
  6. In order to use the Website or the Administrator’s Application, the User should meet the following technical requirements necessary to establish cooperation with the Administrator’s IT system:
  7. Having a device that allows you to use the Internet;
  8. Connection to the Internet;
  9. Having a web browser that will enable displaying websites and accessing the Administrator’s Website, with support for SSL and JavaScript encrypted connections;
  10. Having an active e-mail address.
  11. And in the case of Apps:
  12. Using mobile devices on which the Application will be downloaded from the Google Play online store (for Android) or App Store (for iOS), properly installed and launched. Downloading the Application is free of charge.
  13. Using mobile devices that meet the following technical requirements for the operating system for the version of the Application downloaded from Google Play – Android version minimum 5.0; for the version of the Application downloaded from the App Store – iOS version minimum 12.0; the latest versions of Android or iOS are recommended for the proper operation of the Application.
  14. Log in via the Application.
  15. The Administrator reserves the right to interfere with the technical structure of the Account/Customer Zone in order to be able to diagnose possible irregularities or problems in the functioning of the Website and Application services, and may also make changes and influence the technical section of the User Account in order to modify and ensure the proper functioning of the Account or the Application itself. Website and Application.
  16. The Administrator, as part of cooperation with its Trading Partners, may provide Users with offers of these Partners, joint offers, links or references to the Partners’ servers, while the rules for the provision of electronic services within these websites are specified in the individual regulations of these websites. Using the offered websites requires reading and accepting the individual regulations.

VI. MAKING A RESERVATION, CONCLUSION AND IMPLEMENTATION OF THE CONTRACT

  1. . In order to make a reservation, the User provides the following personal data: name and surname of the person making the reservation, contact details: address, telephone number and e-mail address, as well as personal data of other Participants for whom the reservation is made in the event.
  2. In order to book a tourist event, the User must read the Website Regulations and accept its content, as well as read the Terms and Conditions of Participation and the Insurance Terms and Conditions.
  3. After confirming the reservation, an agreement is concluded with the Website User. The contract is concluded in electronic form. By paying the price of the tourist event (part or all), the User accepts the terms of the Agreement. Pumba Travel Limited will confirm the conclusion of the contract to the User.
  4. After making the Reservation, the Administrator provides a Travel Document, which is available in the Customer Zone or in an e-mail sent to the indicated e-mail address.
  5. Payment terms and methods are available after making the Reservation in the Reservation summary, in the Customer Zone and in an e-mail from the Website Administrator.
  6. All prices given on the Website are gross prices and include VAT.
  7. The contract is performed in accordance with the Conditions of Participation in Tourist Events and other provisions contained in the Regulations and documents attached to the Reservation.
  8. The Administrator reserves the right to delete unconfirmed reservations, without prior notice to the User, if they are considered abuse, violation of the provisions of the Regulations or suspicious or unusual activity on the part of the User.

VII. WITHDRAWAL FROM THE CONTRACT

  1. Withdrawal from concluding the contract takes place in accordance with the Terms and Conditions of Participation in Tourist Events.
  2. A Consumer and an Entrepreneur with Consumer rights who concluded a distance contract may withdraw from this contract within 14 days without giving any reason and without incurring costs, subject to the provisions of section 4 and 5. Below.
  3. In order to withdraw from the Agreement, the Consumer and the Entrepreneur with Consumer rights submit to the Seller a declaration of withdrawal from the Agreement. The Consumer and Entrepreneur with Consumer rights may inform the Seller about withdrawal from the contract in any form provided for by law, in particular via e-mail to the following address: office@pumbatravel.com
  4. The consumer is not entitled to withdraw from a contract concluded off-premises or remotely in relation to, among others: to contracts: for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract; and contracts for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision.

IX. COMPLAINTS

. Complaints can be submitted and will be considered in accordance with the Terms and Conditions of Participation in Tourist Events.

2. The Customer may also submit a complaint if the actions taken by the Administrator are carried out incorrectly or inconsistent with the provisions of the Regulations.

3. Complaints may be submitted in writing to the e-mail address office@pumbatravel.com

4. It is advisable that the complaint should include data enabling identification of the order and information regarding the subject of the complaint, in particular the type and date of occurrence of the defect; specifying the request regarding how to remove the defect and providing contact details of the person filing the complaint. Providing the above information will speed up the processing of the complaint. Failure to provide the above data do not in any way affect the effectiveness of complaints submitted without providing the recommended information.

5. The Administrator will consider and respond to the complaint immediately, no later than within 14 days from the date of submission of the complaint. The User will be informed about the method of considering the complaint in accordance with the data provided in the complaint.

6. The Administrator informs the Customer who is a Consumer and an Entrepreneur with Consumer rights about the possibility of using out-of-court methods of dealing with complaints about Products, including by submitting by the Customer, after the complaint procedure, an application to initiate mediation or an application to consider the case in court.

7. Out-of-court redress after completing the complaint procedure is free of charge.

X. PAYMENTS

  XI. SECURITY

1. The SSL certificate ensures the protection of websites and the confidentiality of data transmitted electronically. The algorithm used, with an encryption key of 128 bits, is currently the safest and most popular in common use. This ensures that information transmitted via a secured website cannot be intercepted.

  XII. FAILURES

1. Every User is entitled to report failures of the Website.

2. Applications should be submitted to the following e-mail address: office@pumbatravel.com

3. After receiving a failure report, the Administrator takes steps to remove the failure and informs the User about the acceptance of the report.

4. If it is necessary to obtain additional information, the Administrator may ask the User to provide additional information about the reported Failure.

5. After collecting all necessary information about the reported Failure, the Administrator will immediately remove it.

6. Removal of the Failure is in particular:

1. restoring the Services/s to the state before the Failure occurred;

2. making the Service/operate in a way that enables the use of the functionality of the Website;

7. If the Administrator determines that the Failure occurred as a result of circumstances and factors beyond his control (which means that these may be circumstances and factors attributable to the User and the equipment he uses), the Administrator provides such information to the User, which is equivalent to with the removal of the Failure.

8. If necessary, the Administrator may inform the User about the removal of the Failure.

  XIII. PERSONAL DATA

1. The administrator of personal data collected in particular via the website www.pumbatravel.com (Website) and the mobile application (Application) is Pumba Travel Limited with its registered office in Mikumi 67440, Kikwalaza 34; The data administrator is responsible for the security of the provided personal data and their processing in accordance with the law.

2. The Administrator has appointed a Data Protection Inspector (DPO), who can be contacted in matters related to the processing of personal data and the exercise of users’ rights in accordance with the provisions on the protection of personal data via the e-mail address: office@pumbatravel.com

  XIV. COOKIES POLICY

1. The Administrator collects information obtained automatically – system logs (so-called event registers), containing in particular public IP addresses and MAC identifiers of users visiting the Website www.itaka.pl and using the services provided on the Website. System logs are used by the Administrator for statistical purposes. Collective summaries in the form of statistics do not contain any features identifying users visiting the Website and using the Application.

2. The Website uses cookies – text files stored on the user’s end device and used to use the Website pages.

  XV FINAL PROVISIONS

1. The provisions of Polish law apply to the Regulations and the Services provided on their basis, subject to the reservation made in point. I.4. Regulations.

2. If one or more of the provisions of the Regulations/Agreement turns out to be invalid by operation of law, or its implementation is impossible, the remaining provisions will remain in force, and the Parties will take action to appropriately change or supplement the Regulations/Agreement.

3. The Regulations are valid (including applicable to Agreements) from March 1, 2024.

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